Your privacy matters to us. This page explains exactly what personal information vipph collects, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read this carefully before using our platform.
When you register for an account on vipph, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required by Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in Philippine Pesos (PHP) to process deposits and withdrawals accurately. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve performance. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines and is limited strictly to what is necessary for the purposes described in this policy.
The personal data we collect is used primarily to create and manage your vipph account, process financial transactions, and verify your identity in line with Philippine anti-money laundering requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential and cannot be opted out of while your account remains active. Your gameplay and transaction data is used internally to detect fraud, prevent unauthorised access, and ensure the integrity of our games and betting markets. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience for Filipino players. We do not use your personal data for targeted advertising, and we do not sell, rent, or trade your information to any third-party marketing companies under any circumstances.
vipph does not sell or share your personal information with third parties for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary to perform those specific functions. All third-party service providers we work with are contractually required to handle your data securely and in compliance with applicable Philippine data protection laws. We may also disclose your information to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or in connection with the prevention of fraud or criminal activity. In the event that vipph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance of any such change that affects how your information is handled.
Our platform uses cookies and similar tracking technologies to ensure the website functions correctly, remember your preferences, and provide a seamless experience across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and account security. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise — this data is used solely to improve the platform and is not linked to your personal identity. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your ability to use some features of the vipph platform. We do not use cookies to serve third-party advertisements or to track your activity on other websites outside of our platform.
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, and sensitive account information is stored using secure, access-controlled systems. Access to your personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained in data protection best practices. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including obligations under anti-money laundering and gaming regulations. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
Under the Data Privacy Act of 2012 of the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict how we use your data in specific circumstances, and to receive your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will respond to all valid data subject requests within the timeframes required by applicable Philippine law, and we will not charge a fee for handling reasonable requests.
The vipph platform is strictly intended for adults aged 21 and above, and we do not knowingly collect personal data from individuals under this age. Our registration process includes age verification steps designed to prevent underage access, and we take all reasonable measures to ensure compliance with this requirement. If we become aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe that a minor may have registered on our platform are encouraged to contact us immediately at [email protected] so that we can investigate and act promptly. We are committed to protecting the welfare of young people and take our responsibilities in this area very seriously.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the features available on the vipph platform. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last updated, so you can check back at any time to see the current version. Your continued use of the platform after any changes have been communicated constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to request the closure of your account.
If you have any questions, concerns, or complaints about how vipph handles your personal data, please do not hesitate to get in touch with our dedicated support team. You can reach us by email at [email protected], and we aim to respond to all privacy-related enquiries within five business days. For questions about your account, gameplay, or platform features, you may also visit our FAQ page for quick answers to the most common queries. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. We value the trust of every Filipino player who uses our platform and are committed to handling all privacy matters with transparency, care, and respect.
Our support team is available 24/7 to help Filipino players with any privacy concerns, account queries, or data requests. You can also check our FAQ for quick answers.